Customer Technology Platform Business Analyst
Advanced Info Service PLC. (BP4)I.T. - Software/Telecommunication
12/10/2024
Full Time
3 - 10 Year
Bangkok
Bachelor's Degree
Depend on qualifications and experience
Job Descriptions:
1. Define business analysis and reporting requirements to support contact center operations, marketing, and relevant business units.
2. Design and prepare performance analysis report, dashboard, presentation for cross functional team and executive meetings.
3. Conduct root cause analysis of key performance metrics with actionable recommendations for operations improvement or revenue generation.
4. Interpret data and analyze results using data management tools or performance tracking system to support data-driven decision-making.
5. Understand and communicate customer insights and contact analytics in driving new business or solution initiatives.
6. Collect and analyze best practices in contact center technology movement or trend
- Bachelor Degree in Computer Science, IT, MIS, Computer Business or related fields
- At least 2-10 years experience
- Understanding of IVR/Voice AI Technology is advantage.
- Provident Fund
- Staff training and development
- Overtime
- Scholarship/ education allowance
- Marriage gift
- Ordination gift
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Flexible working hours
- Ordination leave
- ลาในเดือนเกิด
- สหกรณ์ออมทรัพย์
- Employee's uniform
- Funeral payment support
- Annual trip or party
- Attendance bonus or other special compensation
- Performance/results-based bonus
- Annual bonus
Advanced Info Service PLC. (BP4)
Over the course of 31 years of providing telecommunication infrastructure to Thai society, starting in 1990 under collaborative contract or concessionaires, AIS was granted the right to utilize state frequencies under the 25-year Built-Transfer-Operate (BTO) agreement. In 2010, the National Broadcasting and Telecommunications Commission (NBTC), the government agency regulating broadcasting and telecommunication, was established and tasked with granting spectrum licenses. The licensing scheme, which is a major turning point for the telecommunications industry in Thailand, supports fair competition as well as the development of new technologies.
AIS remains committed to its vision of “To become the most-admired Digital Life Service Provider in Thailand” through the following missions:
Vision
“To become the most-admired Digital Life Service Provider in Thailand”
Missions
To enhance people’s lives through Digital Services.- Deliver superior products and services to enrich people’s daily lives and to improve enterprise capabilities and efficiency.- Enhance customer intimacy through the best customer experience.- Drive intrapreneurship and employees’ professionalism, and promote a positive, lively and agile work culture.- Build win-win growth to all stakeholders.
AIS remains committed to its vision of “To become the most-admired Digital Life Service Provider in Thailand” through the following missions:
Vision
“To become the most-admired Digital Life Service Provider in Thailand”
Missions
To enhance people’s lives through Digital Services.- Deliver superior products and services to enrich people’s daily lives and to improve enterprise capabilities and efficiency.- Enhance customer intimacy through the best customer experience.- Drive intrapreneurship and employees’ professionalism, and promote a positive, lively and agile work culture.- Build win-win growth to all stakeholders.