Client Relations Officer (Telesales)

We are looking for passionate and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a fast-paced and dynamic environment with learning and growing opportunities.

Working Hours 100% onsite : Monday - Friday, 10.00 - 19.00 hours, (Near BTS Phrom Phong)

Require all applicants to pass 1-week on-site training at office, before signing employment contract.

All applications will be treated with strict confidentiality.

The main responsibilities of the position include:

• Develop and maintain excellent relationships with prospective and existing clients
• Drive client engagement and motivate them to increase service usage, aligning with the company’s targets.
• Responsible for activating new client leads or following up with potential clients
• Handle client inquiries and ensure that high level service is provided with company product and services.
• Perform personal clientele analysis and taking actions as required
• Stay abreast of the latest developments, products and marketing promotions and the relevant terms and conditions; and communicate them to the clients
• Ensure compliance with the company’s legal guidelines and compliance procedures
• Provide suggestions on system enhancements
• Act in the best interest of the company always, and cooperate with the rest of the Client Relations team to perform business development
• Contribute to the team effort by achieving targeted results
• Cooperate effectively with other departments as necessary
• May require performing client registration responsibility at company's event if assigned. 

• Degree in any business-related field
• Background in sales/tele-sales experience will be considered an advantage
• Strong computer literacy 
• Have a growth-oriented mindset.
• Dynamic, innovative and target oriented
• Outstanding communication and interpersonal skills
• Reliable, with integrity of character
• Excellent oral and written skills in English
• Client handling experience in the financial services sector will be considered an advantage

Recruitment Process:

• HR Screen
• Interview with Line Manager(s)
• 1-week Training at Our Office with assessment on the last day of training
• After passing the training, Employment Contract will be signed.
• If fail the assessment, training compensation will be given via cheque.

• Annual Health Check Up
• Performance-based monthly commission
• Staff training and development
• 5-day work week
• Social security
• Health insurance
• Annual trip or party
• Performance/results-based bonus