Senior Application Engineer

Application support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users. An application support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from Customer support, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams. These teams may include developers, system engineers and database administrators.

• IT Application/Production Support.

• Train, coach, and mentor application support team.

• E Money Applications and relate systems.

• Define, develop, and implement service support processes, tools, templates, and methodologies to be used across the organization

• Train, coach, and mentor application support team in the use of these processes, tools, templates, and methodologies

• Manage multiple, concurrent issue/request from initiation through delivery, ensuring that all requests are completed on time and to the required level of quality

• Providing software application support

• Performing analyses on software application functionality and suggesting improvements.

• Responsible for availability, incident, problem and change / release for the applications in scope.

• Coordinate between various teams like PO, DevOps and development team to resolve, analysis of root cause for complex issues.

• Follow thru to ensure each problem is resolved according to SLA.

• Ensure escalation and communication to stakeholders as necessary

• Lead and manage implementation of small job request e.g. query report, security patch, DR&RDR exercise, infrastructure change, regression test, etc.

• Collaborate with cross-functional teams to maintain efficiency, consistency and achieve successful implementation of application

• Prepare and present status of incident reports.

• At least a Bachelor's Degree in Computer Sciences, Software Engineering, Management Information System or equivalent experience.

• 5+ years’ experience in project management or application support

• Good communication, management, and teamwork skills

• Ability to manage code migration, document configuration changes, and monitor performance.

• Exceptional communication skills : communicate technical and complex information both orally and in writing.