Operations Crew
STONEGOAT GROUP CO., LTD.17/11/2024
Full Time
0 - 1 Year
Bangkok (Vadhana)
No degree requirement
18,000 - 25,000 baht/month
Job Description
As an Operations Crew member, you will be responsible for creating pleasant experiences and upholding the level of customer service at Stonegoat.
As Operations Crew, you will also be responsible for general operations duties, assisting the team in making events a success and maintaining the cleanliness of the gym.
Your role will also encompass the provision of basic climbing programs and coaching in accordance with the standards set out by the Programs Manager.
Operations & Events
1. Front desk operations including checking in customers, selling passes, memberships, and products and services.
2. Maintain a high level of customer service.
3. Customer service duties including responding to enquiries on Stonegoat’s LINE official, Instagram and Facebook channels.
4. Maintain the cleanliness of the gym.
5. Stock keeping of retail and operational supplies.
6. Aid in general operations duties including maintaining the facility, topping up chalk bags, stripping and cleaning walls etc.
7. Assist the operations team and route setting team in making events smooth and successful.
8. Provide first aid and ensuring the safety of customers while in the facilities.
9. Ensuring customers abide to the rules and regulations of the facilities.
10. Additional duties as laid out by the Operations Manager.
Projects, Improvements and Maintenance
1. Feedback maintenance issues and work with Operations Manager to solve issues.
2. Assist with improvement projects as necessary.
Programs and Classes (Optional)
1. Deliver basic programs and classes following the standards laid out by the Programs Manager.
2. Seek actionable feedback and suggestions from customers and work with the Programs Manager to improve programs and classes.
Minimum Qualifications
Must have service mind
High level of English proficiency
Minimum of 1 year of experience as a receptionist or related jobs
Familiarity with customer services and POS cashier system
Have good human relations and coordination skills
Good understanding of climbing industry in Thailand
Having basic computer skills (Google Sheets, Excel, Internet browser)
High level of activeness
- Discount on gym cafe
- Free Stonegoat collection T-shirts
- Free pair of climbing shoes
- Snack corner
- Provident Fund
- Staff training and development
- Overtime
- Recreational allowance
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Employee's uniform
- Annual trip or party
- Annual bonus
STONEGOAT GROUP CO., LTD.ยิมปีนเขาในใจกลางกรุงเทพ
Rock Climbing: Bouldering Gym in Central Bangkok
Location36/3 Sukhumvit 69 Alley, Phrakhanong Nuea, Wattana, Bangkok
Contact personKritsakorn Thongphanich
Telephone02-123-3616
