Restaurant Manager

• Follow and enforce Standard Operating Procedures (SOPs) of all areas.
• Ensure all products are prepared and ready for sale, maintaining quality and presentation standards.
• Set up and maintain coffee machines and shots to ensure smooth service.
• Update and maintain SOPs for recipes, service protocols, and equipment maintenance.

• Supervise, schedule, and train staff, delegating small tasks to juniors to foster growth and efficiency.
• Collaborate with chefs and baristas to develop menu plans and improve offerings.
• Provide ongoing coaching, performance feedback, and mentorship to team members.

Sales & Strategy:

• Collaborate with the marketing team to create and implement strategies to increase sales and achieve KPIs.
• Develop and execute promotions and loyalty programs to drive customer engagement and repeat visits.

• Plan, organize, and execute workshops and events to enhance customer engagement and drive revenue.

Customer Relationship Management (CRM):

• Collect and analyze customer data to understand preferences and improve loyalty and satisfaction.

Cost & Inventory Management:

• Monitor stock levels, reorder supplies, and optimize supplier relationships to minimize costs.
• Conduct regular audits to prevent waste and ensure efficient inventory management.

• Track sales, costs, and profitability, contributing to budget management and reporting.

• Identify and propose improvements across operations, including customer service, product offerings, and workflows.
• Resolve operational or staff-related issues promptly and effectively.

• Food and Beverage discount 50-80%
• Incentives
• Social Security Fully covered by the company
• Overtime
• Marriage gift
• Social security
• Employee's uniform
• Funeral payment support
• Attendance bonus or other special compensation
• Annual bonus