Network Engineer

We are looking for a talented and hard-working professional who can fill in the role of Network engineer. The selected candidate will address advanced pre and post sales technical cases and serve as the liaison between our customer and our development team. Other responsibilities include setting up network environments to replicate customer problems and training. Our customer base is Telephone companies and Internet Service Providers.

Job Description

• Address advanced pre and post sales technical cases and support projects for key account customers

• Provide resolutions to technical issues for customers

• Setup network environment to replicate customer issues

• Create technical report validated issues to R&D and provide resulting resolutions to customers

• Engage with customers who are evaluating the RL tech products to ensure a smooth experience

• Travel to customer’s locations for the purposes of troubleshooting and training

• Testing products for features and performance

• Support our Sales team by addressing technical inquiries from customers via Line, phone, email or by travelling onsite for more in-depth technical discussions

• Support our Marketing team by setting up products and solutions demonstrations at SI and event

• Male 25-40 years old

• Possess a University Degrees and fluent in both English and Thai. Knowledge in Chinese would be a plus point

• At least 5 years of working experience in IT and Network preferably on broadband products and Telco/ISP applications

• Must have general knowledge of the following: PON technology

• Well organized person and possess good working attitude, team player and is willing to take up new challenges

• Able to work efficiently and independently without much supervision

• Able to take pressure and work on tight schedules.

• Good verbal and email communication skills

• Flexibility on work schedule