Customer Relations Officer

The REMEDY Physical Therapy Clinic (Opening in April/May 2025) 

Location: J Avenue, Thonglor 

Job Overview 

We are looking for a friendly and professional Customer Relations Officer to be the face of The REMEDY. This person should have great communication skills, a warm personality, and be able to handle front-desk tasks smoothly. The role includes welcoming customers, managing appointments, and making sure every guest has a top-quality experience from start to finish.

Key Responsibilities

• Warmly greet clients upon arrival and ensure a welcoming atmosphere
• Manage appointment scheduling, confirmations, and follow-ups 
• Handle inquiries via phone, email, and social media in a professional and timely manner 
• Keep client records accurate and up to date
• Assist in administrative tasks, such as inventory management and ordering office supplies 
• Ensure the reception and waiting areas are always clean, organized, and presentable 
• Provide personalized service to ensure every customer has an exceptional experience 

• Experience in customer service or as a receptionist, ideally in luxury hospitality, healthcare, or wellness
• Excellent verbal and written communication skills in Thai and English, additional language proficiency is a plus!
• Ability to multitask, stay organized, and handle a fast-paced environment
• Tech-savvy, comfortable using scheduling software, CRM systems, etc.
• A passion for wellness, health, and customer service
• Flexibility to work evenings, weekends, and public holidays

• Staff training and development
• Overtime
• Social security
• Employee's uniform
• Performance/results-based bonus
• Annual bonus