Senior Technical Sales Engineer (Chemical Engineer)
Golden Lime Public Company Limited- Coordinate with Production Team, QC&QA, Logistics
- Provide Technical and Application support to the customer under the guidance of the Application Support Manager
- Persuading customers on the suitability of our products or service will best satisfy their needs
- Assist S&M team in creating a differentiation from competition
- Meet customers on a regular basis to have their feedback on our product and service quality, efficacy of use of our product in their process
- Continuously looking toward collating market intelligence and sharing same with S&M team to support timely action
- Work in close coordination with S&M team and Production team to ensure that quality of product supplies is as per customer expectation
- Maintain historical data for last trouble shooting cases and lessons learnt
- Look for potential prospects / leads, though market study, desk research, industry reference to develop customer base
- Assist in increasing MS at existing customers through improved customer support and solutions rendering
- Develop existing customer base and expand new customers opportunities with selected major customers
- Conduct site visits at customer and as well our plant visits to continue to align customer expectations with production & QC team
- Travelling to visit potential customers
- Establishing new, and maintaining existing, relationships with customers
- Collecting all competitors’ information and technical documents
- Coordinate with relevant teams to solve troubleshooting actions as may be required in the situation
- Maintain active memberships and participation in relevant industry associations and technical support groups
- Understand and report competitor strengths, weakness and activities
- Develop product usage and value creation matrix and to market that to target customers, Conduct product lab and process trials at customer end establish “Value In Use” concept to create differentiation with competition and drive for better pricing
- Coordinate and understand the new innovative products and application concepts being developed and followed at Carmeuse global level to implement in the local industry (as and when needed)
- Follow- up and influence the evolution in standardization of lime & limestone applications with the customers
- Participate fully in all assigned marketing Cross Functional Teams and contribute actively to the development and execution of the industry sector market plans for the region
- Highlight all customer support requirements and ensure relevant resources are brought into play to resolve issues
- Maintain a minimum active prospect list as agreed with Country & Key Account Manager and measured by potential business volume and numbers of active prospect accounts
- Maintain active memberships and participation in relevant industry associations and technical support groups
- Understand and report competitor strengths, weakness and activities
- Bachelor’s degree in Science, Chemical Engineer
- Understanding and able to adapt to Sales & Marketing Activities / Initiatives
- Written and spoken English is a must
- 8 to 10 years’ experience with at least 4-5 years should have been spent in leading customer support and problem solving
- Knowledge of Product & Technical application / Technical skills
- Very strong Relation Building ability (ability to connect with key people across different levels)
- Highly self-motivated and pro-active and able to work independently
- Planning and organizational skills
- Can drive and have a driver's license
- Able to work in Nonthaburi
- Annual leave 6 days per year
- Life insurance group
- personal leave 6 days per year
- Provident Fund
- Staff training and development
- Fuel/transportation fees
- Vehicle depreciation allowance
- Telephone bill allowance
- 5-day work week
- Social security
- Flexible working hours
- Employee's uniform
- Funeral payment support
- Annual trip or party
- Performance/results-based bonus
The company produces and sells lime, Calcium Carbonate as well as sales and installation of machine and equipment for lime production.
1) Lime (i.e., Calcium Oxide (CaO) and Calcium Hydroxide) and 2) Calcium Carbonate. Lime is widely used in the production process of various industries. The company supplies lime and Calcium Carbonate for both domestic and oversea customers.
The company has 4 factory located in Lopburi province and Saraburi Province. We have nine kilns for burnt lime production operating 24 hours a day with a production capacity of 492,000 tons/full capacity per annum quicklime), our Kilns are automatically control by modern computerized systems and closely monitored by experienced and skilled staff.