Customer Service Agent

Roles & Responsibilities:

• Communicating with customers through various channels and responding promptly to customers inquiries with sufficient knowledge in Soho Pizza products.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Acknowledging and resolving customer complaints and ensuring customer satisfaction with professional customer support.

• Processing delivery/direct orders via all channels from accepting the order, handling the payment transaction process and coordinating with stores and delivery service providers to ensure the correct and timely delivery.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Monthly summarization of the customer complaints and feedback.

• Bachelor's degree,
• Age 22-30
• Able to communicate in English.
• Have experience as a customer service agent for not less than 1 year.
• Ability to understand and communicate effectively with both native and English as a second language speakers over the phone.
• Great customer service mindset and good relationship building.

• Overtime
• 5-day work week
• Social security
• Health insurance
• Accident Insurance
• Annual bonus