Customer Service
Grande Armoire Co.,Ltd- Handle incoming customer inquiries via phone, email, and in-person visits, addressing their concerns, providing product information, and resolving issues in a timely and professional manner.
- Process orders, returns, and exchanges accurately and efficiently, maintaining a high level of attention to detail to ensure customer satisfaction.
- Assist customers with product troubleshooting, technical support, and warranty claims, collaborating with relevant departments to ensure timely resolution.
- Coordinate with the sales team to provide support during the pre-sales and post-sales processes, including order tracking, delivery scheduling, and follow-up communication.
- Maintain accurate customer records and documentation, including order histories, service requests, and communication logs, using company system.
- Proactively identify opportunities to enhance the customer experience, gather feedback, and suggest improvements to product offerings or service procedures.
- Stay updated on industry trends, product developments, and competitive landscape to effectively communicate with customers and provide informed assistance. Collaborate with cross-functional teams, including sales, marketing, and technical support, to achieve company goals and objectives related to customer satisfaction and retention.
- Bachelor's degree in Business Administration, Marketing, or related field preferred.
- 2 -5 years of work experience in customer service roles, preferably in the automotive industry.
- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Strong problem-solving abilities and ability to handle challenging situations with empathy and diplomacy.
- Proficiency in MS Office suite
- Ability to work independently as well as part of a team in a fast-paced environment.
- Business level of English with TOEIC 650
- Social security
- Health insurance
- Accident Insurance
- Performance/results-based bonus
Grande Armoire Co.,LtdGrande Armoire:
At Grande Armoire, we have been on a remarkable journey since our inception in 2001. Our mission was, and still is, to introduce people to the world of exceptional Italian contemporary design. With an unwavering commitment to elevating lifestyles and an aspiration to bring the finest brands to homes across Thailand, we've been dedicated to turning design dreams into reality.
With nearly two decades of experience, our unwavering commitment to excellence has led us to become experts in curating premium products that seamlessly enhance living spaces. Our family of brands encompasses everything from loose furniture and built-in systems to wardrobes, doors, and kitchen solutions.
Join Our Journey:
As we expand and embark on an exciting new chapter, we're seeking individuals who share our passion for design, commitment to excellence, and enthusiasm for the future. We value positive, creative and driven individuals who can bring fresh perspectives and innovative ideas to our team.
Join us on this remarkable journey and discover the exciting career possibilities awaiting you at Grande Armoire.
