2Reviews 2.5Average

Senior It Support

Stamford International University

I.T. - Software/Telecommunication, I.T. - Hardware, I.T. - Internet

19/11/2024

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Basic Requirements

Full Time

2 - 3 Year

Bangkok and its Vicinity

Bachelor's Degree or Higher

Depend on qualifications and experience

Responsibilities

ACCOUNTABILITIES & RESPONSIBILITIES

1. Responsible for solving the problems, handling operating difficulties and meeting specified service level standards.

2. Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures.

3. Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.

4. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.

5. Provide assistance in the areas of site support, and project specific assignments.

6. Provide technical support and training as needed to end-users.

7. Provide support for business and enterprise applications.

Requirements

1. At least a Degree in Computer Science or Information Technology or equivalent, working experience in any IT related fields is a plus. Fresh graduates are welcome.

2.Working knowledge of Windows, Microsoft OS, email, Macintosh OS (basic), workstation, desktop, mobile device and networking technologies.

3. Working knowledge of IT environments, equipment and devices and ability to install and maintain computer equipment

4. Able to solve PC related problems utilizing remote control tools.

5. Good verbal and written communication skill in both English & Thai.

6. English communication is the must and able to work harmoniously in a strongly multi-national & multi-cultural environment. Thai native speaker is preferable.

7. Ability to establish and maintain effective working relationships with co-workers, managers and customers.

8. Having strong analytical, troubleshooting and problem-solving skills.

9. Able to work in high-pressure environment and flexible to work on Saturday if necessary.

10. Strong service mindedness.

Welfare and Benefits

Free Shuttle Bus
Medical insurance
Staff training and development
Scholarship/ education allowance
Per diem
5-day work week
Social security
Health insurance
Accident Insurance
Funeral payment support

Company reviews about ‘Good Life Good Work Good Pay Good Community’

Stamford International University

About Company

Stamford International University (STIU) is one of the most diverse universities in Thailand with international students from over 100 countries representing 40% of student population. With 70% of our faculty members from overseas including USA, Canada, Australia, France and Germany, every day is a truly cross-culture experience, with English spoken while socializing as well as learning.

STIU is the first university in Thailand to receive International Assembly for Collegiate Business Education (IACBE) accreditation of the business and management programs. With our unique internship programs, industry projects and co-developed programs, we make sure our students and graduates are ready to stand out on the job market to pursue their dreams.