Air Export Customer Service Supervisor

1. Contact customer to get cargo information and inform booking confirmation to customer. 2. Issue shipment data in Daily planning and HAWB (House Air Willbill) in UFS (Unified Freight System) 3. Cooperate with transportation, shipping & paperless, consolidation, warehouse and packing team per shipping instruction and send DRAFT HAWB to get approval from customer. 4. Send Pre-alert to destination office and attach shipping document. 5. Filling export docs based J-SOX and ISO audit. 6. Provide monitoring report, shipment daily/monthly report as per customer's requirement. 7. Keep irregularities notice to shipper and overseas team at destination countries such as flight delay, off-loading, partial flight schedules, etc. 8. Inform booking and consolidation team to investigate all damage cargo cases with the airlines and keep updating customer to have the same information. 9. Check HAWB with invoice and packing list about shpr name, cnee name, trade terms and destination airport. Also, we must check all charges on HAWB to match with the quotation. 10. Supervise team member in term of Customer Service Operation is efficiency working with correctly. 11. Provide work instrution of each regular account of to ensure that all team member can arrange shipment accuracy under standard service. 12. Finish providing requisition payment when get billing from suppliers company before closing accounting period. 13. Others the assignment by line manager.