Air Export Customer Service Officer

1. Contact customer to get cargo information and inform booking confirmation to customer.

2. Create job in Daily planning and create HAWB in UFS.

3. Cooperate with transportation, shipping & paperless, consolidation, warehouse and packing team per shipping instruction and send DRAFT HAWB to get approval from customer.

4. Send Pre-alert to destination office and attach shipping document.

5. Avoid and reduce any extra cost by human error.

6. Filling export docs based J-SOX and ISO audit.

7. Provide, monitor report, shipment daily/monthly report as per customer's requirement.

8. Check the on-board report from consolidation team and inform all irregularities notice to shipper and overseas team at destination countries such as flight delay, off-loading, partial flight schedules, etc.

9. Inform booking and consolidation team to investigate all damage cargo cases with the airlines and keep updating customer to have the same information.

10. Provide requisition payment when get billing from suppliers company before closing accounting period.

11. Check HAWB with invoice and packing list about shpr name, cnee name, trade terms and destination airport. Also, we must check all charges on HAWB to match with the quotation.

12. Others the assignment by line manager.

• Male or Female
• Age : 22-30 years old
• Thai nationality
• Bachelor’s Degree in Business, International Business or related fields
• At least 1-3 years experienced of Air Freight is required for Sr.officer position only
• Good command of English, both of written and spoken.
• Able to operate PC and Microsoft Office
• Immediate or quick to start working is preferred.

• Bonus
• Grants wedding
• Life insurance
• Medical check up
• Payment of funeral
• The ability of English (Toeic Test).
• Provident Fund
• Staff training and development
• Overtime
• Social security
• Health insurance
• Accident Insurance
• Performance/results-based bonus
• Annual bonus