Guest Experience Host Part-time 700 ฿/Day (Madame Tussauds Bangkok)

Merlin Entertainments Co., Ltd. (Siam Ocean World Bangkok Co.,Ltd)
Only English resume will be considered.Urgently Required!
Travel
27/03/2025
Less Competitive Jobs
Basic Requirements
Part Time
0 - 1 Year
Bangkok
Bachelor's Degree
600 - 800 baht/day
Responsibilities

JOB PURPOSE


To Carry out all front of house guest service activities which includes but not limited to the following duties and any other reasonable duty as directed by your line management;

Madame Tussauds Bangkok will be known as MTBK for the rest of this document

General:

  • Has excellent knowledge of the attraction and high level understanding of all products sell in order to answer guests’ questions in detail .
  • Ensure the delivery of excellent customer services at all times.
  • Provide assistance to guests with special requirements, i.e., disable guests, those not feeling well, lost property, etc
  • Responsible for end of day cashing up tills under supervision of Assistant Manager - Guest Experience / Operations Manager in all respective areas such as box office, photography selling counters, retail and souvenir shop
  • Has excellent knowledge of the attraction and high level understanding of all products sell in order to answer guests’ questions in detail
  • To training new staff, retain and be a good role model as a Team leader .
  • Perform the day to day processing of cash and non-monetary transactions to ensure that all related data and documents are monitored, up to date and accurate manner.
  • Check and verify void transactions and prepare weekly and monthly void report to the Guest Manager.
 Interpretive function:

  • To be a guide in MTBK and to suggest and offer advice on the product of company i.e.
  • To take care Education group both of Thai and English speaking and service customer at all activity area and any added on education programs
  • To provide interpreting and/or translating services for visitors in the facility includes field trips, assemblies, counselling sessions, club meetings, extracurricular activities, and other educational settings.
  • To facilitate communication through use of Thai, spoken English, cultural mediation, and knowledge about visual accessibility.

Retail & F&B function:

  • To suggest and sell food, beverage and souvenir for product up-selling
  • To sell and up-sell admission ticket and any promotion package (commission provided)
  • To manufacture and sculpt wax hand figures and upsell to customers
  • Working across the variety of retail and café areas across the facility
  • To assist in the running and supervision of the 4D Theatre
  • Stock up shelves and maintain displays under the supervision of Assistant Manager – Guest Experience / Operations Manager
  • Provide assistances for stock taking as and stock check at store room the end of the month
  • To offer great service and encourage the usage of the end of visit survey in the retail outlet
  • When required to be able to answer telephone calls and take bookings in the absence of the reservations team
  • To provide excellent communication and service at all times

Ticket and Souvenir Shop

  • Highlighting benefits of products to guests in order to increase sales
  • Stock up shelves and maintain displays under the supervision of Assistant Manager – Guest Experience / Operations Manager
  • Provide assistances for stock taking as and when necessary
  • Keep display shelves and all visible areas clean, tidy and easily accessible at all times
  • Thorough understanding of all ticket types and actively promote admission
  • Enthusiastically raises guests awareness of current promotions Photography
  • To encourage guests to have their photograph taken in all photography points in a charming and persuasive manner
Requirements
  • Thai nationality
  • Bachelor's degree in any field
  • Good command of spoken Thai and English
  • Able to work 5 days/week
  • Able to work on shift schedule
  • Good personality, service-oriented mind
  • Good attitude and good team work
  • New graduates are welcome.



Welfare and Benefits
  • Staff training and development
  • ค่าคะแนนภาษาอังกฤษ (TOEIC 650)
  • 5-day work week
  • บัตรผ่านประตูMerlin Magic Pass
  • Social security
  • อาหารกลางวันหากทำงานในวันหยุดนักขัตฤกษ์
  • Employee's uniform
  • Annual trip or party
  • Attendance bonus or other special compensation
You Say HR Say LogoCompany reviews about ‘Good Life Good Work Good Pay Good Community’
Employee reviews scoreFrom 7 Reviews
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Clover LeafClover Leaf
Excellent
Good Life3.8
Good Work3.3
Good Pay2.7
Good Society3.7
Company reviews
- Merlin Entertainments เป็นผู้นำระดับโลกด้านความบันเทิง - ธุรกิจของเราเป็นธุรกิจที่มีสถานที่ท่องเที่ยวมากกว่า 125 แห่งทั่วโลกที่น่าสนใจ เช่น SEA LIFE, Madame Tussauds, LEGOLAND และ Alton Towers - เป็นบริษัทที่คำนึงและให้ความสำคัญถึงสิทธิและความเท่าเทียม ไม่มีการเลือกปฏิบัติ
View HR SAY ofMerlin Entertainments Co., Ltd. (Siam Ocean World Bangkok Co.,Ltd)
Employee reviews
Merlin Entertainments Co., Ltd. (Siam Ocean World Bangkok Co.,Ltd)
Customer Services>1 years, former
4.0
Good Life5
Good Work5
Good Pay4.5
Good Society4.2
I love what I do ไม่มี
Good Life
Vacation Leave
Easiest to take a leave at work
Supports the development of employees' quality of life
5/5
Supports the development of vision and personal lifestyle
5/5
Working hours per day
10
Good Work
Challenge
5/5
Opportunity to perform important tasks
5/5
Encourages professionalism
5/5
Standard management practice
5/5
Good Pay
Salary increase
2%
Bonus per year
1
Perks and benefits satisfaction
5/5
Pay level
Group of companies with slightly higher-than-average salaries
Good Society
Workplace community
4/5
Politics
Low
Colleagues
5/5
Supervision by superiors
4/5
10/06/2020
Read all reviews ofMerlin Entertainments Co., Ltd. (Siam Ocean World Bangkok Co.,Ltd)
Merlin Entertainments Co., Ltd. (Siam Ocean World Bangkok Co.,Ltd)Merlin Entertainments Co., Ltd. (Siam Ocean World Bangkok Co.,Ltd)
About Company

Merlin Entertainments Thailand is part of MERLIN ENTERTAINMENTS plc which is the leading name in location-based, family entertainment. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates 111 attractions, 12 hotels/4 holiday villages in 23 countries and across 4 continents. The company aims to deliver memorable and rewarding experiences to its almost 63 million visitors worldwide, through its iconic global and local brands, and the commitment and passion of its managers and 26,000 employees (peak season).


Merlin currently has fourteen attractions in Asia including Madame Tussauds in Bangkok, Shanghai, Tokyo, Hong Kong, Singapore, Beijing and Wuhan, China; the fantastic LEGOLAND Malaysia Resort with its theme park, hotel and water park; world leading aquaria in Busan, Bangkok and Shanghai, - underlining the company’s position as the world’s biggest global aquarium operator; LEGOLAND Discovery Centre in Tokyo and Osaka, Japan; and Istanbul. New LEGOLAND Parks will also open in Dubai in 2016, and Japan and South Korea in 2017. Visit www.merlinentertainments.biz for more information.
Job Location
Location991 Siam Paragon, B1-B2 Floor, Rama 1 Road, Pathumwan, Bangkok 10330
Contact personK.Jutamas
Telephone02 842 2014 Fax 0-2687-2003,0-2687-2002
Website
Report
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