Senior NOC Engineer (ไม่เข้ากะ) - สัญญาจ้าง 1 ปี
Orenburg Engineer Outsourcing & Consultant Recruitment Company Limited19/11/2024
งานตามสัญญาจ้าง รายเดือน/รายปี
3 - 5 ปี
กทม. (บางนา), สมุทรปราการ
ปริญญาตรี
30,000 - 40,000 บาท/เดือน
• Managing and maintaining network and cloud infrastructure for clients, ensuring seamless operation, high availability, and rapid resolution of issues.
• Monitoring and responding to network and cloud service incidents, with expertise in troubleshooting.
• Escalation management, and client interaction.
• Receive and Response to customer issue or problem.
• Logging, follow up and tracking the details of Customer Requests and problems
• Identify the types, categories, severity and urgency of the case.
• Route customer cases to proper teams to follow up and handle (both internal and external). Including tracking the status of cases until closure.
• Provide technical phone support to customers.
• Provide remote support and/or remote maintenance to Data Center and customers.
• Provide reports to customers upon requests.
• Maintain and/or Update customer information in the customer database.
• Perform routine operation and maintenance for Data Center and customers.
• Male/Female, age not over 32
• Bachelor’s degree in Telecommunication Engineering, Computer Science, Computer Engineering, or IT related fields
• 3-7 years’ experience in direct IT/Network/Engineering Technical support
• Able to understand customer contracts, Service Level Agreement, and Scopes of work.
• Willingness to work in shifts and provide on-call support as needed.
Technical knowledge of
o Experience with cloud platforms (AWS, Azure, GCP) and related networking services.
o Understanding of networking protocols (TCP/IP, BGP, OSPF, etc.).MS Office
o Proficiency with monitoring tools (e.g., SolarWinds, Nagios, Datadog) and incident response systems.
o Experience with Remote Applications and Tools such as VNC, PC anywhere, Windows Remote Desktop, VPN, Telnet, SSH.
o Network Security and VPN
o Firewall, VPN, MPLS, Lease Line, ADSL
o Windows Server
o VM Ware and Hyper V
• Good Troubleshooting skills.
• Excellent analytical and problem-solving abilities.
• Strong verbal and written communication skills.
• Good command of English. (preferred)
• Ability to work effectively in a fast-paced, team-oriented environment.
• Customer Service mind.
• Able to work under pressure and time constrain.
• Preferred:
o Experience in automation/scripting (e.g., Python, Ansible, Power Automate, UiPath).
o Familiarity with ITIL processes and service management frameworks.
- ค่าทำงานล่วงเวลา
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
Orenburg Engineer Outsourcing & Consultant Recruitment Company LimitedPlease submit a brief covering letter and your updated CV which fully details your
qualifications and experience including present and expected salary, availability and a
recent photograph to waraluck.c@orenburg.co.th or call 087-340-0083 for more
information.
We thank you for your interest in applying for the position and please note that only shortlisted
candidates will be contacted for further correspondence.
***Candidates are not required to pay a fee to use our services***
Visit our website at: www.orenburg.co.th
ที่อยู่88 Paso Tower, 25th Floor, Silom Rd., Suriyawong, Bangrak, Bangkok, 10500
ชื่อผู้ติดต่อ-
โทรศัพท์0-2634-1722
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