Professional Service Director

1. Customer Support and Satisfaction

• Manage Customer Support Teams: Ensure high-quality support through timely responses and effective problem-solving.
• Customer Feedback: Regularly collect and analyze customer feedback to improve services and products.
• Customer Relationship Management: Maintain strong relationships with key clients to ensure loyalty and satisfaction.

2. Sales Promotion and Collaboration

• Collaborate with Sales Teams: Work closely with the sales department to understand customer needs and provide tailored support.
• Pre-Sales Support: Assist in pre-sales activities by providing technical support and product demonstrations.
• Service Offerings: Develop and promote service offerings that enhance product value and drive sales.

3. IT Project Management

• Project Planning: Oversee the planning and execution of IT projects, ensuring they meet customer requirements and deadlines.
• Resource Allocation: Efficiently allocate resources to ensure project success without overburdening the team.
• Risk Management: Identify potential risks in IT projects and develop mitigation strategies.
• Stakeholder Communication: Maintain clear and regular communication with stakeholders, providing updates on project status and addressing any concerns.
• Performance Monitoring: Track key performance indicators (KPIs) to measure project success and implement continuous improvement practices based on performance data.

4. Team Development and Training

• Training Programs: Develop and implement training programs to enhance the skills of project engineer and support engineer.
• Performance Reviews: Conduct regular performance evaluations and provide constructive feedback to team members.
• Leadership Development: Mentor and develop future leaders within the project delivery and support team.

5. Service Process & Project Management Process Improvement

• Process Optimization: Continuously improve support and project management processes to increase efficiency and customer satisfaction
• Technology Integration: Implement new technologies and tools to enhance service delivery
• Quality Assurance: Establish and maintain high standards for service quality.

6. Strategic Planning and Execution

• Strategic Goals: Set and achieve strategic goals for the support and service departments aligned with company objectives.
• Budget Management: Manage the budget for the project and support department, ensuring cost-effectiveness and efficiency.
• Reporting and Analysis: Regularly report on key performance indicators (KPIs) and use data to drive decision-making.    

• Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field. Master’s degree preferred.      
• Have at least 15 years of experience
• Proven experience in service and support management, product delivery, or a related field.
• Strong leadership and team management skills.
• Excellent strategic thinking and problem-solving abilities.
• Effective communication and interpersonal skills.
• Deep understanding of service delivery and maintenance processes.
• Familiarity with Agile methodologies and principles.
• Customer-focused and results-oriented.
• Innovative and forward-thinking.
• Collaborative and able to build strong working relationships.
• Adaptable to change and comfortable working in a fast-paced environment.
• Committed to fostering a culture of transparency and accountability.         

• Dental insurance
• Life insurance
• กองทุนสำรองเลี้ยงชีพ
• การฝึกอบรมและพัฒนาพนักงาน
• ทำงานสัปดาห์ละ 5 วัน
• ประกันสังคม
• ประกันสุขภาพ
• ประกันอุบัติเหตุ
• โบนัสตามผลงาน/ผลประกอบการ