Customer Service - Lifestyle Concierge (English Skills)
The Lifestyle Concierge will anticipate and manage the lifestyle needs of high and ultra-high net worth customers and act as their primary interface for any lifestyle and concierge service, including:
📌 Important Notice for Candidates:
Before applying, please ensure you fully understand the following working conditions:
✅ This role operates on a shift schedule (5 working days per week).
✅ No fixed weekends off – workdays may fall on weekends and public holidays.
✅ Must be able to work night shifts (minimum 5 night shifts per month).
✅ 100% on-site at GPF Witthayu Towers – No WFH.
💰 Salary Package:
20,000 - 25,000 THB/month (Depends on experience)
🔹 Responsibilities:
- Handle customer requests on behalf of our clients via phone, email, and/or chat.
- Research and fulfill requests in areas such as dining, entertainment, travel, sports & recreation (including golf), shopping, and unique requests.
- Provide accurate and timely responses to inquiries and complaints.
- Ensure compliance with contractual scope of services and communicate limitations in a positive manner.
- Participate in meetings and training sessions to stay updated on client requirements.
- Use web-based and computer-based programs to manage customer data and process requests.
- Adhere to company and client policies when interacting with customers.
- Protect all customer personal data and escalate any incidents when necessary.
- Meet or exceed program performance metrics (attendance, quality, etc.).