• To handle and control the performance of the following QA/QC department (All processes since supplier / Outsource till customer) achieve the company's targets.
• Performing to control any assign job the kind to QA/QC such as incoming, In-Process, Outgoing and etc. (Quality level of supplier & Customer).
• To analyze the customer complaints and evaluate the feedback for the purpose of improvement and customer satisfaction.
• To ensure good customer relationship and to make sure that all customer requirements are satisfied with quick and effective response.
• To investigation vendor and supplier quality issues
• Implementing and maintaining all quality control procedures from the incoming inspection of material to the in-process control in production until the final control of finished goods before shipment to the customer by the company’s quality control standards.
• Following up on any non-conformity problems relating to components with suppliers and coordinating with their QC / QA teams to identify appropriate corrective actions.
• Following up on any customer quality complaints and defining suitable corrective actions with the concerned department and/or suppliers.
• Providing training to the Quality Auditors about quality control procedures.
• Recommending improvements to processes and/or quality control procedures to improve quality and follow up on internal company audits.