Customer Service Leader
ธนาคารแลนด์ แอนด์ เฮ้าส์ จำกัด (มหาชน)การเงิน/การธนาคาร/หลักทรัพย์
เมื่อวานนี้
งานประจำ
8 - 12 ปี
กรุงเทพมหานคร
ปริญญาโทหรือสูงกว่า
สามารถเจรจาต่อรองได้
Key Responsibilities:
1. Customer Service Center Development
- Lead the planning and establishment of a new credit card customer service center.
- Design the organizational structure and staffing plan for the center.
- Oversee the setup of necessary infrastructure and technology.
2. Service Process Design
- Develop comprehensive customer service processes for credit card operations.
- Create efficient workflows for handling inquiries, complaints, and requests.
- Implement best practices in customer service for the credit card industry.
3. Quality Management
- Establish quality standards and KPIs for customer service.
- Implement quality monitoring and assurance programs.
- Continuously improve service quality through data analysis and customer feedback
4. Team Building and Management
- Recruit, train, and develop a high-performing customer service team.
- Implement performance management systems and career development programs.
- Foster a customer-centric culture within the team.
5. Customer Experience Enhancement
- Develop strategies to improve customer satisfaction and loyalty.
- Implement customer feedback mechanisms and act on insights.
- Continuously innovate service delivery methods.
6. Technology Integration
- Collaborate with IT to implement and optimize customer service technologies.
- Oversee the integration of CRM systems and other relevant tools.
7. Compliance and Risk Management
- Ensure all customer service processes comply with regulatory requirements.
- Implement risk management strategies in customer service operations.
8. Reporting and Analytics
- Develop comprehensive reporting systems for service performance.
- Analyze customer service data to identify trends and improvement opportunities.
9. Cross-functional Collaboration
- Work closely with other departments (e.g., Marketing, Product Development) to align service with overall credit card strategies.
- Represent customer service in executive meetings and strategic planning sessions.
10. Budget Management
- Develop and manage the budget for the customer service center.
- Optimize resource allocation for maximum efficiency.
Qualification:
1. Bachelor's degree in Business Administration, Customer Service Management, or related field
2. 10+ years of experience in customer service management, preferably in the banking or credit card industry
3. Proven track record in building and managing customer service operations.
4. Strong understanding of credit card products and services.
5. Experience in process design and implementation.
6. Excellent leadership and team building skills.
7. In-depth knowledge of customer service technologies and best practices.
8. Experience with quality management systems and continuous improvement methodologies.
9. Good English communication and interpersonal skills.
- Life insurance (ประกันชีวิต)
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- เงินช่วยเหลือฌาปนกิจ
- โบนัสตามผลงาน/ผลประกอบการ
รีวิวบริษัทที่บอก ‘ชีวิตดี งานดี เงินดี สังคมดี’
ธนาคารแลนด์ แอนด์ เฮ้าส์ จำกัด (มหาชน)LH BANK
We are Family
Opportunity for a Compelling Change For the Better
Why not? When it is refreshing enough!! From the country is largest asset-based and most secured property developer with the highest market share, to forming an integrated financial institution with top notch expertise in Time Deposit, Housing Loan, Factoring, Corporate
Be a part of this novelty where people are our prime assets and every path taken by you is full of growth and success opportunities.
Toward Success Together
ที่อยู่No.1 Q House Lumpini, South Sathorn Road, Sathorn, Tungmahamak, Bangkok 10120
ชื่อผู้ติดต่อฝ่ายบริหารทรัพยากรบุคคล
โทรศัพท์0-2359-0299 Fax 0-2343-8794
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