Restaurant Supervisor

The Supervisor supports the Restaurant Manager by overseeing daily operations, managing staff, and ensuring high standards of service and efficiency. This role involves guest relations, monitoring team performance, managing schedules, ensuring quality control, maintaining the ambience of the restaurant, collecting guest profile information, and collaborating with the Hostess team.

- Assist in training and supervising front-of-house staff.

- Oversee service to ensure smooth and efficient operations.

- Conduct regular performance evaluations and provide feedback to staff.

- Monitor team performance and manage time schedules.

- Handle guest complaints and issues, escalating to the Restaurant Manager when necessary.

- Monitor customer feedback and implement improvements based on feedback.

- Build and maintain positive relationships with guests, ensuring a high level of satisfaction.

- Monitor inventory levels and assist with ordering supplies.

- Conduct regular checks to ensure cleanliness and adherence to health and safety regulations.

- Provide support during busy periods, including taking orders and serving guests.

- Ensure all Mise en Place is done correctly.

- Ensure the quality of food and beverages meets the restaurant's standards.

- Monitor the preparation and presentation of dishes to ensure consistency and quality.

- Conduct regular quality checks and address any issues promptly.

- Maintain the overall ambience of the restaurant, ensuring a pleasant dining experience for guests.

- Ensure the restaurant is clean, well-lit, and properly set up for service.

- Assist in inventory counting and management.

- Ensure proper storage and rotation of supplies.

- Monitor and manage stock levels to prevent shortages and overstocking.

- Collect and update guest profile information to personalize guest experiences.

- Collaborate with the Hostess team to ensure accurate and up-to-date records.

- Perform cashier duties, including processing payments and managing cash registers.

- Assist in daily financial operations and reporting together with the Assistant Restaurant Manager or Restaurant Manager.

- Strong leadership and team management skills.

- Excellent customer service and problem-solving abilities.

- Ability to work under pressure and handle multiple tasks simultaneously.

- Knowledge of health and safety regulations.

- Experience with cashier duties and financial reporting.