Guest Service Center (Telephone Operator)

 To serve as the main point of contact for all guest requests and needs. Agent is responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution. The agent must exhibit courteous hospitality at all times and fully own each guest issue. When in communication with the guest, the agent must be proactive in every area including offering additional services. Most importantly the agent must coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with the result.