Implementation of Enterprise Application, in small/medium/large projects in compliance with TEIBTO’s standards, meeting client expectations.
Identify critical business issues for customers and develop solutions by integrating process knowledge with industry knowledge.
Review of schedules of consultants and assignment of relevant personnel to service demand whilst resolving any resource scheduling conflicts and issues.
Reporting of the schedule and forecast to PS Manager as requested.
To act as the ‘first point of contact’ for fulfillment of requests for information regarding client account status or performance of the team or any other matter that may be required from time-to-time by the company.
Ensuring timely fulfillment of such requests.
Formulate and define solutions that support project scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements.
Responsible for functional specifications, system configuration, solution testing, ensuring acceptance testing, end-user training and support.
Document requirements and translate into proper system requirements using high-maturity methods, processes, and tools.
Review of time sheets of consultants at the location to ensure completeness and correctness, as well as monitoring compliance with commercial arrangements, ensuring all out of pocket expenses incurred by team members are billed correctly.
Ensuring all team members comply with TEIBTO’s billing and time recording policies.
Develop customized saved searches for shared business user usage and support integration needs.
Develop and maintain dialogue and relationships with TEIBTO ’s clients at the location throughout any services engagement, and beyond, with a goal of developing additional services opportunities in any client.
Development of Services Proposals in response to the sales team and or in fulfillment of client requests.
Ensuring all such proposals are authorized by the PS Manager prior to submission and in accordance with TEIBTO standards.