Maintenance Support Manager
บริษัท เน็ตก้า ซิสเต็ม จำกัดไอที - ซอฟต์แวร์/โทรคมนาคม, ไอที - ฮาร์ดแวร์, ไอที - อินเทอร์เน็ต
07/01/2025
งานประจำ
5 - 10 ปี
กรุงเทพมหานคร
ปริญญาตรีหรือสูงกว่า
สามารถเจรจาต่อรองได้
• Lead and manage a team of maintenance support technicians, providing supervision, coaching, and mentorship.
• Establish and enforce standard operating procedures for the maintenance support team to ensure consistency and efficiency.
• Monitor and prioritize maintenance requests, ensuring timely and effective resolution of issues.
"• Coordinate with other departments, such as PD, SA Or MK, for support service activities."
• Provide technical guidance and support to the maintenance support team, assisting with troubleshooting and problem-solving.
• Maintain records and documentation of maintenance activities, ensuring accuracy and completeness.
• Implement preventive maintenance programs to minimize equipment downtime and enhance operational efficiency.
• Conduct regular performance evaluations and provide feedback to team members.
• Identify training needs and facilitate training sessions to enhance the skills and knowledge of the maintenance support team.
• Stay updated with industry trends and advancements in maintenance practices to continuously improve the team's performance.
- Perform other tasks assigned by the supervisor
- Bachelor's degree in a relevant field such as IT, computer science, engineering, or a related field
- at least five years of experience working with maintenance support systems or a related field
- Technical expertise: Strong technical background and knowledge in the field of maintenance suppor and proficient in various software and hardware maintenance tools, familiar with networking techniques, and skilled in diagnosing and troubleshooting system issues.
- Leadership skills: Managing teams, setting goals, monitoring progress and motivate team members, delegate tasks, and resolve conflicts.
- Communication and interpersonal skills: Strong in communication to communicate effectively with team members, stakeholders, and customers, both verbally and in writing. Additionally, they must have well-developed interpersonal skills that enable them to build trust and rapport with team members and stakeholders.
- Problem-solving skills: Must have exceptional analytical and problem-solving skill and able to identify the root cause of a problem, develop effective solutions, and make evidence-based decisions.
- Project management skills: Able to plan and manage budgets, allocate resources, develop project timelines, and track project progress.
- Dental insurance
- Life insurance
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- โบนัสตามผลงาน/ผลประกอบการ
บริษัท เน็ตก้า ซิสเต็ม จำกัดNetka System specializes in developing Intelligent Network Management solutions for enterprises of all sizes across multiple industries
Since its founding in 2005, Netka’s solutions for critical network management have gained an 80% market share of telecoms and ISP enterprises in Thailand, and have a proven track record of winning the trust of several governmental and private sector organizations.
Our vision for the lead R&D team is to place a strong emphasis on user-friendly software development and feature enhancement. We analyze our clients’ requirements and help them achieve better overall performance for their networks.
Our team of professionals are experts on networking systems and network management software. They are eager to provide support and post-sale services to ensure that Service Level Agreements are met through ITIL-aligned service management software. We make certain that our clients are able to operate and maintain their systems with no worry at all.
Netka’s solutions not only reduce unnecessary costs but also strengthen enterprises by providing tools to generate revenue from their high-performing and quality networks. Today our solutions have become a critical part of several success stories in Thailand and are increasingly being expanded to other countries in the region.
ที่อยู่1 Soi Ramkhamhang 166 Yaek 2, Ramkhamhang Rd., Minburi, Bangkok 10510
ชื่อผู้ติดต่อคุณ วีภัทรา
โทรศัพท์0-2978-6805 , 0-2517-4993-4 Fax 0-2978-6909
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