หน้าที่และความรับผิดชอบ1. On site visiting and coaching dealer network to see the real operation to improve KPI result
2.Build and maintain good relationship with DN as the business partner for Aftersales perspective
3.Implement, monitor and retain Service Standard at the DN
4. Drive the continuous improvement at the DN to improve AFS result and to achieve the Afterslaes business target.
5. Drive Learning activity for Aftersales service team at DN to meet training needs and ensure that best practices from behavior change & procedures are implemented to strive for Service excellence perspective.
6. Manage well spare parts needed, Special tool, standard tool for all DN at all time regarding AION criteria.
7. Create a solutions to improve the productivity based on spare parts stock with DN, such as preventive maintenance, initial stock, training, and AFS taskforces.
8. Provide and promote aftersales services to customer on our value added solutions such as seasoning service campaign, and etc.
9. Monitor and track all Aftersales Service output to be aligned with AION Service standard and meet customer expectation.
10.Establish AFS monthly reports for each AION DN and update management regarding to ongoing AFS issues
11. Provide support in coordination with across departments regarding quality issues (product or equipment).
12. Act as the company window person to make business deals with dealers by engaging in all kinds of communication, and coordination in connection with the mentioned service operation.
13.Collecting, analyzing, and summarizing the result of service and parts operation then feedback to DN and Service Manager.
14. Providing business coaching over dealer service operations to achieve the goal of the company.
คุณสมบัติ
- Bachelor's degree in Business Administration, Engineering, or a related field (preferred)
- Minimum of 5+ years of experience in an After-Sales Management role within a regional context
- Proven track record of increasing customer satisfaction and achieving sales targets
- Strong leadership, communication, and interpersonal skills
- Excellent analytical and problem-solving skills
- Ability to work independently and as part of a team
สวัสดิการ- ค่าน้ำมันรถ, ค่าเดินทาง
- ค่าเบี้ยเลี้ยง
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสุขภาพ