Warranty & Parts Specialist

2. Provide Warranty Procedure and Policy Manual training to dealer network regarding DMS.

3. Ensure dealer staffs completes warranty claim precisely and keep all required documents to support Warranty audit process

4. Review and responsible for the incoming calls, claims processing, adjudication, and dealer claim prior approvals

5. Monitor warranty parts return process and follow up with dealer network to support warranty defective part return process

6. Analyse warranty data such as report on high value claims, warranty costs per car, and repairs per car repaired

7. Work with Finance Department for ayment to dealer network

8. Support with technical solutions to reduce warranty cost and make action plan

9. Random claims check, warranty audit, and dealer network ermination audit

10. Give advice to dealer network for escalated claim problems via E-mail and call /reply dealer network inquery

11. Manage and monitor supplier charge back process

12. Support team in the provision of warranty information as required

13. Liaise with techncal support team and quality management team to support the departments commitment to technical issues

14. Support team to launch Technical Service Bulletin, Service Action, and Recall effectively

15. Daily operational point of contact for all product warranty matter

16. Overall responsibility for the timely processing and payment of all dealer network claims

17. Ensure that Warranty Policy, procedures, and relevant information to support effective warranty administration is communicated to the dealers and internally regarding DMS.

18. Assessing training requirements for dealers and deliver training as required

19. Liaise with all relevant parties and highlight to management for concern, opportunities to develop the processes and further reduce excess warranty and waste costs (Lean apporach)

20. Work closely with TFS to support the customers to ensure FIRFT

21. Monitor, drive part sale and part readiness at the dealer network to meet a part sales target (quaterly/yearly) .

22. Ensure service readiness in place at the dealer network.