Senior Customer Care Executive

• Order Management:

• Handle end-to-end order processing, including order entry, tracking, and ensuring timely delivery to customers.

• Coordinate with oversea/ex/internal teams (e.g., Agents, customer, sales Team, forwarder, logistics, warehouse) to meet Sales/customers’ requirements.

• Assists customers through the order process, ensuring a seamless experience

• Manages order tracking and fulfillment, coordinating with logistics as needed

• Customer Support:

• Act as the primary point of contact for customers regarding order status, product inquiries, and delivery updates.

• Resolve customer complaints promptly and professionally to maintain high customer satisfaction.

• Regularly communicating product availability, order status updates, shipping information to customers and maintaining robust relationships for retention

• Documentation & Compliance:

• Ensure all outbound procedures comply with local regulations.

• Maintain accurate records of orders, shipments, and customer interactions.

• Continuous Improvement:

• Identify opportunities to streamline order processing and import-export workflows.

• Collaborate with relevant teams to implement improvements that enhance efficiency and customer satisfaction.

• Thorough understanding of laws, legal rules, court procedures, precedents, government regulations, political processes and agency rules.

• Bachelor's degree in logistics, majoring in logistics management, international trade, and Business English are preferred.
• Priority is given to those with experience in tracking large customers, foreign trade, and freight forwarding.
• Strong communication skills are essential in this role, both written and verbal.
• Complex problem solving and the ability to use critical thinking skills are also required as well as the ability to listen actively and explain things concisely.
• Proficient in English, familiar with daily communication in foreign languages, and able to communicate with foreign clients
• Have a spirit of teamwork and mutual assistance and be able to closely cooperate and collaborate with relevant departments.
• Hard-working, careful, strong sense of responsibility, positive and upright attitude.

• Fixed Bonus
• New Year Staff Party
• กองทุนสำรองเลี้ยงชีพ
• ค่าน้ำมันรถ, ค่าเดินทาง
• ทำงานสัปดาห์ละ 5 วัน
• ประกันสังคม
• ประกันสุขภาพ
• ประกันอุบัติเหตุ
• เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
• โบนัสตามผลงาน/ผลประกอบการ
• โบนัสประจำปี