Technical Support Engineer
Hanshow Technologyเมื่อวานนี้
งานประจำ
0 - 3 ปี
กรุงเทพมหานคร
ปริญญาตรีหรือสูงกว่า
30,000 - 60,000 บาท/เดือน
- Provide premium technical support to secure product wins and offer ongoing support for existing products and customer programs. This includes designing customer ESL templates, maintaining test environments, and performing other IT support tasks.
- Collaborate with the Hanshow regional team on system installation, upgrading, migration, and troubleshooting.
- Understand customer requests thoroughly and maintain close communication. Handle customer complaints regarding product issues, follow up with internal improvement countermeasures, and ensure timely resolution.
- Work alongside project managers to deliver accurate, timely, and high-quality responses to customer technical support requests.
- Use various test equipment in the lab to diagnose customer issues, debug, validate solutions, and explore design ideas.
- Partner with sales and marketing teams to develop value propositions and promote relevant application strategies, aiding customer design-in processes.
- Develop a proficient understanding of the ESL system to make informed decisions and balance cost considerations with customer satisfaction.
- Conduct customer service quality reviews.
- Provide technical training to customers and local partners.
- Graduating in 2024/2025 with a bachelor’s degree or higher in Computer Science, Electronics, Communication, Automation, Software Engineering, or related fields.
- Familiar with basic network troubleshooting.
- Excellent language and expression skills; proficiency in English is required, and Mandarin is a plus.
- Strong willingness to engage in customer communication.
- Possess project management skills to drive initiatives to successful outcomes.
- Demonstrated eagerness to learn new skills and technologies.
- Strong sense of responsibility and ability to handle pressure effectively.
- A driving license is preferred.
- Working location: Bangkok, Thailand.
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าทำงานล่วงเวลา
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- เที่ยวประจำปี หรือเลี้ยงประจำปี
Hanshow TechnologyHanshow is one of the world's leading digital shop solution providers in the retail field, with independent R&D and innovation, software and hardware solution integration, and industry-wide resource integration capabilities. Founded in 2012, Hanshow is headquartered in Jiaxing, Zhejiang Province, China, with R&D and management centre in Beijing, and branches in Shanghai and Shenzhen in China, as well as in France, Germany, the Netherlands, the United Kingdom, the United States, Australia, New Zealand, Singapore and other places overseas.
Based on IoT, AI and big data capabilities, Hanshow provides customers with digital shop solutions, including electronic price tags, whole-scene marketing, AIoT technology and a series of applications. Currently, we serve tens of thousands of retail customers in more than 50 countries and regions around the world, including many of the world's top 100 retailers.
12+ Founded in 2012, one of the pioneers in the electronic price tag industry, focusing on serving the pan-retail sector.
15+ International strategic layout, 19 subsidiaries and branches in 15 cities around the world.
715+ Core team from well-known technology, Internet and retail-related companies, about 35% of them are R&D personnel.
210+ Independent research and development has resulted in more than 210 domestic and international technological achievements.
Website: https://www.hanshow.com/en
ที่อยู่4/F, Building 1, Jiaxing Photovoltaic Science and Technology Park, No.1288 Kanghe Road, Gaozhao Street, Xiuzhou District, Jiaxing City, Zhejiang Province, China.
ชื่อผู้ติดต่อ-
โทรศัพท์062-834-0691
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