• Oversee and ensure the smooth operation of IT Data Center systems, including servers, storage, backups, virtualization, and network security.
• Collaborate in IT projects by planning and completing assigned tasks efficiently.
• Diagnosis and troubleshooting technical issues related to IT infrastructure and systems.
• Identify, source, and implement IT services to align with business objectives.
• Monitor and maintain uninterrupted 24/7 data center operations while meeting key performance indicators (KPIs).
• Apply ITIL practices for incident management, change management, and problem resolution.
• Develop and manage IT documentation, training materials, and knowledge repositories.
• Promote a culture of safety, environmental care, and compliance by addressing risks and initiating preventive measures.
• Facilitate effective communication among stakeholders, providing timely and accurate updates on tasks and project progress.