Customer Relations

บริษัท เวอริตา ไลฟ์ (ประเทศไทย) จำกัด

ยา/เภสัชกรรม/เครื่องมือแพทย์

วันนี้

สมัครงานทันที

ดูตำแหน่งงานในแท็ปใหม่

คุณสมบัติพื้นฐาน

งานประจำ

1 - 3 ปี

กรุงเทพและปริมณฑล

มัธยมศึกษา

ขึ้นอยู่กับคุณสมบัติและประสบการณ์

หน้าที่และความรับผิดชอบ

Key responsibilities of this position include but not limited to:

• Develop highly professional customer relationships with the patients.

• Drive customer satisfaction and growth and ensure the delivery of successful patient journey by providing a five-star service at all times and understanding the patients’ needs as well as ensuring sound decisions are being made.

• Manage all bookings and scheduling for all patients, such as providing necessary introduction prior to their arrival to the clinic, and making required bookings, for example hotel, transportation, and fast track service.

• Ensure smooth registration process for the new patients.

• Provide first class concierge service and follow procedures efficiently and effectively.

• Serve as a liaison while being solely responsible for coordinating with internal teams, hospitals, doctors, patients and their families, and other external parties on any issues/matters relating to the patients as necessary for the whole duration of their programme as well as for follow ups and when required.

• Report against progress and on any patient’s issues, concerns, complaints and any other patient related matters or incidents to the Medical Director and General Manager as and when it happens or on a regular and consistent basis.

• Maintain daily patient log and ensure its accuracy.

• Be able to respond to all inquiries and requests for information from prospective clients on all products/services including cancer treatments, cancer prevention and integrative wellness.

• Remain current on all aspects of our products and services including standard protocols, procedures and benefits, and any changes;

• Prepare invoice, handle payment (cash, credit card, bank transfer) and issue receipt.

• Prepare weekly and monthly invoice and receipt report as well as individual patient’s account report for the General Manager.

• Handle other tasks and duties as reasonably assigned by General Manager and/or Medical Director.

คุณสมบัติ

• Good English communication skills

• High level of interpersonal and customer service skills

• Detailed oriented

• Able to work as part of a team and independently

สวัสดิการ

Medical insurance
การฝึกอบรมและพัฒนาพนักงาน
ค่าทำงานล่วงเวลา
ค่าโทรศัพท์
ทำงานสัปดาห์ละ 5 วัน
ประกันสังคม
เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
โบนัสประจำปี

บริษัท เวอริตา ไลฟ์ (ประเทศไทย) จำกัด

เกี่ยวกับบริษัท

Verita Life clinics are among the few worldwide that offer a multidisciplinary range of integrative therapies. We know that a cancer diagnosis can change everything. At Verita Life, we are aware of many possibilities that lie beyond the three default oncology treatments of surgery, radiation and chemotherapy. We give patients better, safer options to overcome cancer, minimise side effects, regain their health, and stay cancer free.