Job Summary:

The Operation Director is responsible for overseeing the Apparel Division's manufacturing and operational functions to ensure the factory achieves its business performance goals. This role involves managing production, facilities, and equipment to meet customer specifications for quality, quantity, and delivery. Additionally, the Operation Director will work within regulatory guidelines to create a sustainable, engaged workforce and a safe work environment, contributing to the factory's long-term growth and success.

Develop and manage the Operations Department’s annual and three-year business plans, aligning with the factory’s goals and KPI targets.
Oversee CAPEX budgets and ensure compliance with the factory's operational policies.
Collaborate with relevant teams to plan, monitor, and optimize production capacity based on customer orders.
Ensure all garment production meets quality and delivery specifications while operating cost-effectively.
Work closely with Customer Service and Planning (CSP) to understand order requirements using tools such as the Fashion Planning Workbench (FPW) and Advanced Production Planning (APP).
Plan and prepare Operations Department capacity (efficiency, Standard Minute Value (SMV), headcount) based on order projections and fluctuations.
Monitor and adjust order loading to optimize performance and manage peaks and troughs in production demand.
Facilitate cross-factory support for production capacity when needed.
Ensure bulk order garment output meets division and customer quality standards, quantity specifications, delivery dates, and factory cost requirements.
Collaborate with Technical & Quality teams to support on-time production through the Technical-Production Integration (TPI) process.
Monitor and report production performance against established KPIs, identifying root causes of deviations and implementing corrective actions.
Develop quick-resolution processes for customer issues and coordinate cross-functional problem-solving as necessary.
Implement a structured approach to staffing, training, and succession planning for the Operations team.
Set and monitor SMART goals for team members, providing guidance to improve performance and enhance skills.
Drive adherence to safety regulations and 5S practices, creating a healthy work environment.
Establish processes for quality control and quick resolution of non-conformance issues.
Promote continuous improvement initiatives in collaboration with cross-functional teams.
Share best practices and learnings with other factories to enhance overall operational efficiency.