Customer Service - supervisor (Warehouse service provider)

Over view : To ensure all of customer service and monthly KPIs and customs report achieve as customer require. create Working Instruction for new customer or new requirement from existing customer and training for the person in charge. Control and monitoring Customer Service activities to align with ISO 9001:2015 standard. Lead Customer Service team for internal and external audit.

Responsibilities : 

• To monitoring “Customer Service” department for the document concern to operation team before inbound and outbound of cargo by daily.
• To be representative of Customer Service department to investigate, prepare preventive and corrective action for complaint issue.
• To support information requested by Operation department on investigate or damage issue.
• To follow up damage claim invoice from customer with coordinate to Unithai’s accounting section to complete payment.
• To co-ordinate with Marketing Department to solve the any problem of operation and customer.
• To be monitoring for documentation of Warehouse Operations by received and issued including the document to be filed.
• To monitoring inventory list with control for Warehouse Operations and Customers month by month correctly.
• To update daily data to WMS Program.
• To be monitoring for inventory accuracy by cycle count.
• To prepare data of Warehouse Activities from customers for month end billing to “Accounting section” and monitoring all billing issue.
• To prepare department report: Update Monthly Cargo value / Movement / Revenue and Contract submit to Warehouse Manager.
• To create Working Instruction for new customer or new requirement from existing customer and training for the person in charge.
• To review and verify ISO WI & QP.
• To act an auditor for internal and also responsible for external auditor.
• Other assignment as request from the company.

• Bachelor Degree.
• 3-5 years experience in customer service field.
• Good computer knowledge
• Able to communicate in English 

• Dental insurance
• Life insurance
• กองทุนสำรองเลี้ยงชีพ
• การฝึกอบรมและพัฒนาพนักงาน
• ค่ายินดีมงคลสมรส
• ทำงานสัปดาห์ละ 5 วัน
• ประกันสังคม
• ประกันสุขภาพ
• ประกันอุบัติเหตุ
• เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
• เที่ยวประจำปี หรือเลี้ยงประจำปี
• โบนัสตามผลงาน/ผลประกอบการ
• โบนัสประจำปี
• โบนัสประจำปี 1 เดือน