Senior Customer Success Associate
บริษัท ดี.เอช.เอ.สยามวาลา จำกัดเมื่อวานนี้
งานประจำ
2 - 5 ปี
กทม. (บางรัก)
ปริญญาตรี
สามารถเจรจาต่อรองได้
Customer Onboarding:
- Facilitate smooth account setups for new customers, ensuring they understand how to use our products and services effectively.
- Conduct comprehensive training sessions tailored to the specific needs of each customer, ensuring they are fully equipped to get the most out of our offerings from day one.
Delivering Interventions:
- Utilize customer data to design and implement targeted interventions aimed at improving organizational health and customer outcomes.
- Work closely with customers to understand their challenges and objectives, using insights to drive strategic interventions that enhance their experience and success.
Customer Support:
- Serve as the primary point of contact for customer issues, providing timely and effective solutions to ensure customer satisfaction and retention.
- Employ problem-solving skills to address customer challenges, escalating issues as necessary to ensure they are resolved promptly.
Collaboration and Feedback:
- Collaborate with cross-functional teams to align customer success initiatives with broader company goals, ensuring a cohesive approach to customer satisfaction.
- Collect and analyze customer feedback to identify trends and areas for improvement, contributing to the continuous enhancement of our products and services.
- Bachelor's degree in business, marketing, or a related field.
- Experience in a customer-facing role, preferably in the B2B SaaS industry, with a focus on customer success, training, or support.
- Strong understanding of customer success principles and practices, with the ability to translate customer needs into actionable strategies.
- Excellent problem-solving and analytical skills, with a data-driven approach to designing and delivering customer interventions.
- Exceptional communication and interpersonal skills, with the ability to engage and educate customers effectively.
- Proficiency in both written and spoken English and Thai; additional language skills are a plus.
- Medical Checkup
- Medical Expense
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ค่ายินดีมงคลสมรส
- ค่ารักษาพยาบาล
- ค่าโทรศัพท์
- ประกันสังคม
- ประกันอุบัติเหตุ
- ลาบวช
- วงเงินค่ารักษาพยาบาล
- เงินช่วยเหลือฌาปนกิจ
- เงินช่วยเหลือสำหรับพนักงาน (เงินกู้)
- โบนัสตามผลงาน/ผลประกอบการ
- โบนัสประจำปี
บริษัท ดี.เอช.เอ.สยามวาลา จำกัดDHA Siamwalla Ltd., the industry’s leading distributor and manufacturer of stationery art supplies with reputable brands such as Elephant brand Master Art, Quantum, etc. for over 100 years. We expanded business to 5 Country in AEC (Vietnam, Myanmar, Malaysia, Cambodia and Laos) and exported to 80 country.
Company website: https://dhas.com
ที่อยู่202 Surawongse Rd., Siphraya, Bangrak, Bangkok 10500
ชื่อผู้ติดต่อHuman Resource Department
โทรศัพท์0-2668-0123
เว็บไซต์
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