ServiceNow Developer

• Manage the day-to-day administration, configuration, and maintenance of the ServiceNow platform.
• Design and implement ServiceNow modules, workflows, forms, scripts, and business rules.
• Perform system upgrades and patches, ensuring minimal disruption to services.
• Develop and maintain custom applications and integrations within ServiceNow.
• Provide technical support and troubleshooting for ServiceNow-related issues.
• Collaborate with internal and business stakeholders to gather requirements and implement solutions that enhance service delivery.
• Create and maintain technical documentation, including process diagrams, design specifications, and user guides.

General Responsibilities:

• Ensure the security, reliability, and performance of the ServiceNow platforms.
• Monitor system health and performance, identifying and resolving issues proactively.
• Stay current with platform updates, new features, and best practices to continuously improve our ITSM tools.
• Collaborate with cross-functional teams to ensure seamless integration of ITSM tools with other systems and processes.
• Perform other duties as assigned, which may include assisting with special tasks/projects

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Proven experience as a ServiceNow Administrator and Developer, with a deep understanding of the ServiceNow platform.
• Strong knowledge of IT service management processes and frameworks (e.g., ITIL).
• Proficiency in scripting and programming languages such as JavaScript, Python, or PowerShell.
• Experience with APIs and integrations.
• Excellent English communication and collaboration skills, be able to work with internal and external stakeholders, translate technical concepts to non-technical stakeholders, and clearly communicate design solutions.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Ability to work independently and manage multiple tasks simultaneously.

• Overtime
• 5-day work week
• Social security
• Health insurance