Senior NOC Engineer
2c2p (Thailand) Co.,Ltd.16/01/2025
Full Time
3 - 7 Year
Bangkok and its Vicinity
Bachelor's Degree
Depend on qualifications and experience
We are seeking a skilled and dedicated senior NOC Engineer to join our team. As a Senior NOC Engineer, you will play a critical role in ensuring the uptime and stability of our systems and services. Your responsibilities will include monitoring, diagnosing, and resolving incidents in real-time, collaborating with cross-functional teams, conducting regular maintenance activities, and providing 24x7 support through shift work, including nights and weekends.
What you'll be doing:
- Monitor the performance and availability of systems and services: Ensure that the services and platform are being re-actively and proactively monitored. Investigate and resolve incidents promptly to minimize impact.
- Incident analysis and continuous Improvement: Analyze and report potential trends to drive down repeated incidents. Follow incident management processes and maintain accurate documentation.
- Collaborate with Teams: Escalate and coordinate incidents in a timely manner to ensure quick service restoration. Communicate clearly and concisely with business/management regarding incident details, impact, and steps for timely resolution and prevention. Collaborate with cross-functional teams to resolve technical issues.
- Shift work: Work on shifts to support a 24x7x365 environment, including nights and weekends.
What you'll need:
- Customer Focus: Demonstrates a strong commitment to customer service, striving to resolve issues swiftly and effectively.
- Technical Aptitude: Possesses a solid understanding of observability tools such as Datadog, Grafana, ElasticSearch, Kibana and Zabbix along with a keen willingness to learn and adapt to new technologies rapidly.
- Communication Skills: Skilled in articulating technical concepts clearly and succinctly to both technical and non-technical audiences, with strong written and verbal communication skills in English.
- Incident Management: Capable of assessing customer impact and managing incidents by coordinating across multiple teams to drive quick and effective resolutions.
1. Bachelor’s degree in IT or a related field, or equivalent work experience.
2. Strong problem-solving and communication skills.
3. Good command in English both spoken and written
4. Ability to work on shifts to support a 24x7x365 environment, including nights and weekends.
Nice to have:
1. Experience with incident management and ticketing systems (e.g. JIRA, ServiceNow) to track and manage incidents.
2. Familiarity with monitoring and alerting tools, such as Nagios, Zabbix, Prometheus, Grafana, or similar systems.
3. Familiarity with Linux/Unix and Windows operating systems, including command-line troubleshooting.
4. Knowledge of scripting or automation using languages like Python, Bash, or PowerShell is a plus.
5. Understanding of ITIL framework and incident management best practices.
Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.
Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates’ information: https://2c2p.com/candidate-privacy-notice.
By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.
- Dental insurance
- Life insurance
- Provident Fund
- 5-day work week
- ประกันชีวิต
- Social security
- Health insurance
- Accident Insurance
- สิทธิการเบิกค่าทันตกรรม
- Performance/results-based bonus
- Annual bonus
Company reviews about ‘Good Life Good Work Good Pay Good Community’
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Employee reviews
Customer Services>1 years, Current
5.0
Good Life5
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Good Society4.7
วัฒนธรรมองค์กรดีมาก ทันสมัย ไม่หัวโบราณ
09/05/2020
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2c2p (Thailand) Co.,Ltd.2C2P is the leading SEA payment service provider that offers omni-channel payment solutions, allowing merchants to accept local and international payments through credit and debit cards, bank channels (ATMs, iBanking and mBanking) and cash acceptance via payment counters. With our comprehensive solution, merchants can now transact with both banked and unbanked customers.
Founded in 2003, we help companies accept payments from over 620 million banked and unbanked Southeast Asia customers.
Our solutions provide flexibility, locally-adapted payment methods and competitive rates for global companies to accept payments in Southeast Asia and vice versa.
We proudly operate the leading payments company in Asia (the largest e-commerce market in the world), processing millions of transactions every day. The learnings, growth and opportunities are unceasing as payment systems are still largely complex and under-developed in Asia.
We are looking for more team members to build industry-changing, life-improving products. Join us and share our vision in providing the best payment services in Asia.
Locationเลขที่ 1 อาคาร เอ็มไพร์ ทาวเวอร์ ชั้นที่ 51 ถนน สาทรใต้ แขวง ยานนาวา เขต สาทร กรุงเทพมหานคร 10120
Contact personKhun Chutima Prajuabsrirat
Telephone0-2116-7000 ext. 503 Fax 0-2645-2423
Website
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