We are seeking a skilled and dedicated senior NOC Engineer to join our team. As a Senior NOC Engineer, you will play a critical role in ensuring the uptime and stability of our systems and services. Your responsibilities will include monitoring, diagnosing, and resolving incidents in real-time, collaborating with cross-functional teams, conducting regular maintenance activities, and providing 24x7 support through shift work, including nights and weekends.

What you'll be doing:

Monitor the performance and availability of systems and services: Ensure that the services and platform are being re-actively and proactively monitored. Investigate and resolve incidents promptly to minimize impact.
Incident analysis and continuous Improvement: Analyze and report potential trends to drive down repeated incidents. Follow incident management processes and maintain accurate documentation.
Collaborate with Teams: Escalate and coordinate incidents in a timely manner to ensure quick service restoration. Communicate clearly and concisely with business/management regarding incident details, impact, and steps for timely resolution and prevention. Collaborate with cross-functional teams to resolve technical issues.
Shift work: Work on shifts to support a 24x7x365 environment, including nights and weekends.

What you'll need:

Customer Focus: Demonstrates a strong commitment to customer service, striving to resolve issues swiftly and effectively.
Technical Aptitude: Possesses a solid understanding of observability tools such as Datadog, Grafana, ElasticSearch, Kibana and Zabbix along with a keen willingness to learn and adapt to new technologies rapidly.
Communication Skills: Skilled in articulating technical concepts clearly and succinctly to both technical and non-technical audiences, with strong written and verbal communication skills in English.
Incident Management: Capable of assessing customer impact and managing incidents by coordinating across multiple teams to drive quick and effective resolutions.