-Oversee and maintain the organization’s software, hardware, and network systems to ensure seamless operations.
-Facilitate in-house training sessions to upskill employees on emerging technologies and system updates.
-Deliver technical support services to internal stakeholders and execute resolutions for IT-related challenges efficiently.
-Liaise with external service providers to ensure service quality and issue resolution.
-Collaborate with global IT teams on daily operational activities, providing technical consultation and addressing system issues as they arise.
-Administer and monitor IT infrastructure, including networks, servers, and backup solutions, to optimize performance and reliability.
-Evaluate and strengthen data security protocols to safeguard systems against cyber threats and breaches.
-Conduct research and explore innovative technologies to enhance and sustain the organization’s IT ecosystem.
-Manage IT inventory and assets to maintain accurate records and ensure optimal utilization.
-Support the IT Manager in overseeing IT functions, encompassing system planning, deployment, upkeep, and performance monitoring.
-Delegate tasks effectively to IT team members, tracking progress and ensuring alignment with departmental KPIs.
-Assist in strategizing and implementing IT projects, overseeing milestones, and assessing outcomes for continuous improvement.