It Support

ARK Insights Co., Ltd

19/11/2024

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Basic Requirements

Full Time

1 - 5 Year

Bangkok

Bachelor's Degree

Negotiable

Responsibilities

Job Description

ㆍ Perform daily operation checklist monitoring system and network perform, must

complete a checklist to keep things on track

ㆍTake ownership of customer issues reported and see problems through to

resolution

ㆍ Research, diagnose, troubleshoot and identify solutions to resolve customer

issues

ㆍ Follow standard procedures for proper escalation of unresolved issues to the

appropriate internal teams

ㆍ Provide prompt and accurate feedback to customers

ㆍ Ensure proper recording and closure of all issues

Requirements

Qualifications

ㆍ Bachelor's Degree in Computer Engineering or related field.

ㆍ 1- 2 years or higher experiences service support in Call Center System or

Enterprise technical support

ㆍ Basic knowledge of Unix/Linux systems, utilities and scripting

ㆍ Customer service mindset and hard work.

ㆍ Good troubleshooting and analytic skills.

ㆍ Able to work under pressure.

Welfare and Benefits

Provident Fund
Staff training and development
Overtime
Accommodation allowance (in other provinces)
Fuel/transportation fees
Telephone bill allowance
Work from home
5-day work week
Social security
Health insurance
Accident Insurance
Ordination leave
Funeral payment support
Annual trip or party
Performance/results-based bonus

ARK Insights Co., Ltd

About Company

ARK Insights Co., Ltd.

Headquartered in Singapore, Ark Insights (Thailand) is a pioneer specializing in Contact Center Outsourcing.

The Call Center is at the heart of your business, so it is essential that you are able to eliminate downtime whilst boosting performance at all times. We recognize that a good design is simply not enough on its own and that the hard work really begins when you start using our facility.

Building on the knowledge and expertise within our business that comes from almost 30 years of operating within the marketplace, our Data Center Facilities Management (DCFM) team delivers a scalable and professional range of services aimed solely at providing critical data center solutions.

Ark Insights Center Facilities Management is designed to meet the challenges of maintaining, operating and managing complex and high performing data/voice centers now and in the future.

Underpinned by Call Center specific and fully integrated tools and software our systems and processes support the key elements of critical facilities management throughout the lifecycle of your Center.