*URGENT* Customer Service (Call Center) - English skill
Aspire Lifestyles Thailand Ltd.15/11/2024
Full Time
0 - 5 Year
Bangkok (Klongtoey)
Bachelor's Degree or Higher
20,000 - 25,000 baht/month
Customer Service - Lifestyle Concierge, English Skills (Salary Package 20-25K)
The Lifestyle Concierge will anticipate and manage the lifestyle needs of high and ultra-high net worth customers and act as their primary interface for any lifestyle and concierge service including:
Responsibilities;
- Handles customer requests on behalf of our clients, via phone, email, and/or chat.
- Researches and fulfills requests from customers globally in areas including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests.
- Interacts with customers to provide information in response to inquiries and to handle and resolve complaints.
- Provides accurate and timely information regarding requests.
- Provide services as per contractual scope of services and be able to say “no” positively.
- Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
- Uses web-based and/or computer-based programs to assist customers, enter pertinent customer data, and process required information.
- Applies client and Group policies as applicable whenever interacting with customers.
- Protect all customer personal data at all times and escalate when there is an incident
- Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, etc.).
Candidate Expectations
- Bachelor's degree in any fields. (New graduates are welcome)
- If you have more than 2 years of experience as customer service, call center will be preferable.
- Good command of English (Toeic score more than 550 is very preferable)
- Native Thai Speaker
- Keen interest in worldwide lifestyle (shopping, sports, culture, travel etc).
- Enjoy helping people and solving problems.
- Good customer service management skills.
- Good organizational and administrative skills.
- Able to do a shift work (5 working days in 1 week).
Location : https://g.co/kgs/RQSnJ7f
- Night Shift Allowance 400THB per worked day
- Provident Fund
- Overtime
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Annual bonus
- Annual bonus of 2 month(s)
Aspire Lifestyles Thailand Ltd.Aspire Lifestyles is the global leader in loyalty solutions and Concierge services.
Engaging our clients’ customers by opening doors to high-touch personalized service, a wealth of special offers, access to extraordinary experiences, and delivering extraordinary results, every time.
Aspire Lifestyles, an International SOS Company is a Concierge industry pioneer with nearly 30 years of experience designing and managing high-performance loyalty and Concierge programs. Aspire Lifestyles continues to push the industry to the next level with innovative program design and features. With integrated global operations in 21 markets, robust digital platforms, an unmatched degree of global lifestyle partnerships, and a blueprint for savvy social media marketing Aspire Lifestyles continue to shape the future of customer engagement and relationship management strategies.
Location93/1 อาคาร จีพีเอฟ วิทยุ ทาวเวอร์บี ชั้น 14 ถนนวิทยุ แขวงลุมพินี เขตปทุมวัน กรุงเทพมหานคร 10330
Contact personSenior HRM
Telephone0-2205-7967
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