*URGENT* Customer Service (Call Center) - English skill
Aspire Lifestyles Thailand Ltd.- Handles customer requests on behalf of our clients, via phone, email, and/or chat.
- Researches and fulfills requests from customers globally in areas including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests.
- Interacts with customers to provide information in response to inquiries and to handle and resolve complaints.
- Provides accurate and timely information regarding requests.
- Provide services as per contractual scope of services and be able to say “no” positively.
- Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
- Uses web-based and/or computer-based programs to assist customers, enter pertinent customer data, and process required information.
- Applies client and Group policies as applicable whenever interacting with customers.
- Protect all customer personal data at all times and escalate when there is an incident
- Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, etc.).
- Bachelor's degree in any fields. (New graduates are welcome)
- If you have more than 2 years of experience as customer service, call center will be preferable.
- Good command of English (Toeic score more than 550 is very preferable)
- Native Thai Speaker
- Keen interest in worldwide lifestyle (shopping, sports, culture, travel etc).
- Enjoy helping people and solving problems.
- Good customer service management skills.
- Good organizational and administrative skills.
- Able to do a shift work (5 working days in 1 week).
- Night Shift Allowance 400THB per worked day
- Provident Fund
- Overtime
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Annual bonus
- Annual bonus of 2 month(s)