Central Retail Corporation Public Company Limited (Food)

Customer Service Assistant -Russian @Samui

Central Retail Corporation Public Company Limited (Food)

Retail/Wholesale

Today

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Basic Requirements

Full Time

0 - 10 Year

Phuket, Surathani

Diploma of Vocational Education or higher

Negotiable

Responsibilities

The Customer Representative is responsible for welcome, facilitating and

helping customers in the store (under the company policy) to ensure that superior

shopping experience and total customer satisfaction are delivered.

Principal Accountabilities:

1. Warmly welcome all customer. And help them to pick up trolley or basket.

2. Advise the store service (Offiine and Online), the promotion (seasoning or member) and lead them to the product's location.

3. Able to be an expert in duty grocery zone, Product representative with a good personality and good attitude.

4. Understand clearly about present promotion and price, Understand what cus-

tomer need.

5. Helping and find Solution for the customer, to be the translator.

6. To Survey type of product or the product that customer cannot find and the product unavailable to sell

7. To enhance customer satisfaction by providing the excellent service and communication to customers both of Thai and Foreigner

8. To provide Tops information and product knowledge to customers.

9. Assists in the management of the compilation and distribution of Customer

Relation trends.

10. Assists customers as needed via cross-selling, up-selling and add-ons skills. Must be up to date on Policies, Procedures, Product Knowledge and Selling Skill

11. Works with third party to ensure seamless handling of all Customer questions

and concerns.

12. To facilitate and help his/her subordinates to manage the department smoothly and timely.

13. To communicate company message to the team correctly and efficiently and provide their feedback to Tops management.

14. To coordinate with all Tops support team to make overall projects and assignments from Management achieved the target.

15. To ensure that proper safety procedures are being used.

16. To get self-updated with new Tops working process and procedures.

17. Survey customer need, customer satisfaction with customer and summary report to store manager and District director

Requirements

Qualifications Required:

Education: bachelor or above

Experience: Not required but experience would be an advantage

Characteristics/Skills: Creative, Reliable, and Communication skills

Language: Thai/Russian

Welfare and Benefits

Provident Fund
Staff training and development
Overtime
Accommodation allowance (in other provinces)
Scholarship/ education allowance
Marriage gift
Ordination gift
Per diem
Social security
Health insurance
Accident Insurance
Flexible working hours
Employee's uniform
Funeral payment support
Performance/results-based bonus
Annual bonus

Central Retail Corporation Public Company Limited (Food)

About Company

About Central Food Retail

Central Food Retail Company Limited (CFR) is the largest supermarket chain in Thailand operating since 1996, and is one of the business units under Central Group (CG). Currently, Central Food Retail Co., Ltd. Operates 205 supermarkets in six different formats: Tops,Tops Food Hall,Tops Fine Food and Tops CLUB. Besides the four supermarket formats, the company also operates Tops Wine Cellar. In 2015, the company’s joint venture with Japan’s No.1 health and beauty store led to the opening of four Matsumoto Kiyoshi stores.

Our mission is to be the best and most successful supermarket operator in Thailand. We are committed to providing our customers with the best services and the highest quality standards. The company seeks only the freshest of both local and international products sourced from the World’s best origin to be the No.1 in customer’s hearts. Products are guaranteed with awards such as Food Safety Excellence Award from The Ministry of Public Health and GAP certification from Ministry of Public Health. Additionally, the company is widely recognised across the continents. The Institute of Grocery Distribution (IGD), United Kingdom, recognised Tops Food Hall as one of Asia’s 5 Best Premium Stores to Learn From; and the Canadian Grocer listed Tops Food Hall at Central Chidlom as one of World’s 25 Grocery Stores to Visit Before You Die. Regarding product innovation, the company’s private label has won PLMA’s World Private Label International Salute to Excellence Award for two consecutive years from the Netherlands.