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Assistant Customer Service Manager

LCMT Company Limited

Transportation/Logistic

Yesterday

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Basic Requirements

Full Time

5 - 10 Year

Chonburi

Bachelor's Degree or Higher

Negotiable

Responsibilities

Customer Liaison: Act as the primary point of contact for both direct and indirect customers, ensuring exceptional service and seamless communication.
Customs Coordination: Collaborate with customs officials to facilitate smooth import and export shipments, ensuring all documentation is accurate and compliant.
Regulatory Compliance: Uphold strict adherence to trade regulations and customs requirements, ensuring all import-export activities meet legal standards.
Workflow Management: Optimize workflow by managing clerical tasks and supporting team members during peak periods to enhance overall efficiency.
Order Verification: Ensure that container orders align with customs regulations, maintaining accuracy and compliance at all times.
Feedback Collection: Gather valuable insights through customer feedback surveys, helping the terminal enhance its performance for indirect customers.

Requirements

Expert in LEAN and Process Excellence is a must.
At least 5 years of experience in Logistics or Import & Export.
Bachelor’s degree in any field.
Strong academic English skills.
Industry Knowledge: Familiarity with Incoterms, shipping terms, and customs regulations, including prohibited and restricted goods.
Understanding of international payment methods for cargo release.
Knowledge of project management principles is a plus.

Welfare and Benefits

Annual Salary Increment
Housing Allowance
Life insurance
Provident Fund
Staff training and development
Marriage gift
Ordination gift
5-day work week
Health insurance
Accident Insurance
Flexible working hours
รถรับ-ส่ง (ศรีราชา - เครือสหพัฒน์ - หนองมน - พัทยา-สัตหีบ)
Ordination leave
Employee's uniform
Funeral payment support
Attendance bonus or other special compensation
Performance/results-based bonus
Annual bonus
Annual bonus of 3 month(s)

LCMT Company Limited

About Company

LCB Container Terminal 1 Limited (LCB1) , is a leading container terminal, located at Laem Chabang Port, commenced operations in 1995 to serve the container handling needs of shipping companies operating in Thailand. Over the years, commitment to service our customers has become an integral part of our organization culture. Our Greatest Asset is our highly motivated and enthusiastic team. With our expanding business, we are inviting highly competent and experienced professionals to join our team and grow with us.

กลุ่ม LCB1 ประกอบด้วย LCB Container Terminal 1 จำกัด และ LCMT จำกัด ตั้งอยู่ที่ท่าเทียบเรือแหลมฉบังท่าที่ B - 1 และ A - 0 ประกอบกิจการท่าเทียบเรือขนถ่ายตู้สินค้า , ลานวางตู้สินค้าและงานบรรจุตู้สินค้า โดยพนักงานที่มีความรู้และความสามารถ

กลุ่ม LCB1 เราปฏิบัติงานโดยเน้น ขับเคลื่อนประสิทธิภาพการทำงาน , รักษาคุณภาพตามมาตรฐาน , ปฏิบัติงานภายใต้กฎหมาย , ใส่ใจความปลอดภัยและสิ่งแวดล้อม ซึ่งทั้งหมดนี้ถือเป็นส่วนหนึ่งของวัฒนธรรมการทำงานของเรา