Dream Company

2 YOU SAYFlower of hearts

14Reviews 4Average

Customer Service Specialist (ERP Background)

SVOA Public Co., Ltd.

I.T. - Software/Telecommunication, I.T. - Hardware, I.T. - Internet

20/04/2025•

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Basic Requirements

Full Time

1 - 5 Year

Bangkok

Bachelor's Degree

25,000 - 40,000 baht/month

Responsibilities

1. Respond to customer inquiries via phone, email, and LINE chat in a timely and professional manner, provide Technical Support:

• Respond to and resolve application-related issues reported by users in a timely and efficient manner.

• Assist users with troubleshooting software issues and answering technical questions.

• Identify root causes of problems and work toward permanent solutions.

2. Incident Management, manage and record customer’s issues, customer interactions, and filing documents.

• Log and track support tickets and escalate issues to development or IT teams as needed.

3. Collaborate with the team (Consultants, Programmers, Sales) to identify the root cause of customer’s issues and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

• Assist in deploying updates, patches, or new versions of the application.

4. Maintain Documentation:

• Create and maintain up-to-date technical documentation, including user guides and troubleshooting procedures.

• Provide training or documentation to users to improve their understanding and use of the application.

5. Test and Evaluate Application: Support consultant/ programmer team to test ERP system and handle documentation jobs e.g. manual document, testing document, customization requirement and specification, etc.

• Conduct testing of software patches or new features to ensure compatibility and reliability.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.

• 2 Years of experience in ERP system is a MUST.

• Experience in a similar role (technical support, application support, or helpdesk).

• Strong technical knowledge and troubleshooting skills for business applications, including database management and software deployment.

• Very good communication & presentation skills and a customer-service-oriented mindset

Welfare and Benefits

Life insurance (ประกันชีวิต)
Provident Fund
Staff training and development
5-day work week
Social security
Health insurance
Accident Insurance
Annual trip or party
Performance/results-based bonus
Annual bonus

Company reviews about ‘Good Life Good Work Good Pay Good Community’

Employee reviews scoreFrom 14 Reviews

Dream Company

Excellent

Good Life3.4

Good Work3.6

Good Pay2.6

Good Society3.6

Employee reviews

Administration>1 years, former

4.0

Good Life5

Good Work5

Good Pay5

Good Society5

มีความท้าทายในตัว

Good Life

Vacation Leave

Easiest to take a leave at work

Supports the development of employees' quality of life

5/5

Supports the development of vision and personal lifestyle

5/5

Working hours per day

Good Work

Challenge

5/5

Opportunity to perform important tasks

5/5

Encourages professionalism

5/5

Standard management practice

5/5

Good Pay

Salary increase

Bonus per year

No bonus

Perks and benefits satisfaction

5/5

Pay level

Easiest to take a leave at work

Good Society

Workplace community

5/5

Politics

Lowest

Colleagues

5/5

Supervision by superiors

5/5

06/01/2023

Read all reviews ofSVOA Public Co., Ltd.

SVOA Public Co., Ltd.

About Company

บริษัท ดาต้าวัน เอเชีย (ประเทศไทย) จำกัด เป็นผู้ให้บริการด้านไอซีทีแบบครบวงจรที่ให้กลุ่มธุรกิจที่หลากหลาย เช่น การธนาคาร การประกันภัย โรงพยาบาล การโทรคมนาคม หน่วยงานภาครัฐและภาคเอกชน ดาต้าวันยังได้รับมาตรฐานการให้บริการ IT Outsourcing ด้วยมาตรฐานความปลอดภัยสูงและตรงตามมาตรฐานบริหารสากล เช่น ISO 20000-1 IT Service Management และ ISO 27001 Information Security ให้องค์กรสามารถไว้ใจเรื่องไอทีกับเราและสามารถมุ่งเน้นไปที่ธุรกิจหลักขององค์กร