QM Manager (OA)

    • Manage staff to site visit about 20 OAs all Thailand and follow up corrective action if any findings, to ensure that they follow the process of requirements.

    • Manage staff to perform Quality Tracking under Collection Team. To coordinate with related team to set corrective action for prevent /reduce error if found any error.

    • Be responsible for creating new/revise process and set-up control process for the Quality Tracking.

    • Analyst and summarize key drivers related to the work function.

    • Prepare and present Quality Tracking summary/analysis report in monthly meeting.

    • Supervise, identify problem/concern areas and investigate immediately provided solutions based on escalation process flow.

    • Manage and supervise team to conduct the action planning and close looping for quality tracking

    • Manage and supervise team to prepare the report as requirement MIS.

    • Ensure that team had processes are met with the standard of service quality tracking.

    • Motivate team to ensure that their understanding in credit quality control and contribute to the department to minimize loss.

    • At least 5 years of experience in quality assurance, specifically in testing plan

    • Experience in writing and executing test plans and test cases

    • Excellent problem-solving skills and meticulous attention to detail

    • Effective communication skills and the ability to work collaboratively in a team environment