IT Helpdesk Officer
2J Solution & Service Co., Ltd.Financial/Banking/Securities, I.T. - Software/Telecommunication, Transportation/Logistic, I.T. - Hardware, Quality Assurance/Quality Control, Business Service
17/01/2025
Full Time
0 - 5 Year
Bangkok and its Vicinity
Bachelor's Degree or Higher
Negotiable
• Serve as the first point of internal employees to identify computer problems and advising on the solutions.
• Install and configure computer systems, diagnose hardware/software faults and solving technical problems, either over the phone, e-mail, ticket or face to face.
• Work at home or out of office time in supporting the rest of the business with their ongoing IT requirements.
• Manage and monitor internal assets to ensure accurate inventory records
• Coordinate with technicians Follow up and coordinate until the job can be closed in the specified time.
• Running reports to analyze common complaints and problems.
• Participate in special projects as assignments.
• Basic knowledge of systems and Network Infrastructure
• Coordinate, oversee, analyze, and maintain computer systems.
• Ability to document processes and procedures related to systems operator, update user's manuals, and technical manuals as necessary
• Ability to interact with people of all ages and cultural backgrounds
• Basic knowledge of computer desktops, systems, and Network Infrastructure
• Ability to document processes and procedures related to technical manuals as necessary
• Ability to communicate in English reading and writing
• Be able to work under pressure"
- Dental insurance
- Life insurance
- Mobile phone for work provided by the company
- Travel allowance
- Overtime
- Accommodation allowance (in other provinces)
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Ordination leave
- Funeral payment support
- Performance/results-based bonus
Company reviews about ‘Good Life Good Work Good Pay Good Community’
2J Solution & Service Co., Ltd.2J Solution & Service Company Limited was established on September 3, 2013, with a strong focus on quality and innovative hosting solutions, computer renting and supply, and online / internet services, includes online system development, aftersales services, program development, website development, network services, database services. Also, we are an outsourcing company for recruiting, managing, and training.
Backed by outstanding customer support, we believe our success over the past decade is a reflection of our dedication to building trust with our customers and reliable online solutions that meet today’s demands and now under process to be ISO27001 and PCI Compliance.
Location390 ABC World Building Soi Ramkhamhaeng 30, Huamark Bangkapi, Bangkok 10240
Contact person-
Telephone0-2078-5599 Fax 0-2005-2220
Website
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